Services

Order Management

Virtual Global Network's order management services enable visitors to call or chat with our virtual receptionists at the click of a button.

OrderManagement.

Our E-commerce and retail clients know that sometimes shoppers need a helping hand. Virtual Global Network's order management services enable visitors to call or chat with our virtual receptionists at the click of a button. Using the information you provide, we can answer basic questions about your products and even process customer orders.

On-site customer service can remove purchase barriers, boost sales and improve the customer experience, anytime.

Order Management Benefits

Benefits of our order management system.

Fewer abandoned shopping carts

We offer order management and customer service via phone or chat to help customers complete their transactions. This ensures they won't be left alone to figure things out, preventing cart abandonment and increasing sales.

Scalable solution

You can adjust your plan up and down according to the particular needs of your business. If you have seasonal variations in order volume or do a few big marketing campaigns throughout the year, you can adjust your plan accordingly.

Reliability

Our virtual receptionists work on a distributed model. They aren't all sitting in one call centre. Instead, we route the calls and chats to them over the internet. Our resilient network is there for you 24 hours a day, 7 days a week.

Trusted By Top Companies

From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labor solutions on time and well below the equivalent cost of hiring locally.